Privacy Policy for SMS Communications

Effective Date: May 1, 2026

 

Modern Technology Solutions LLC ("we," "us," or "our") operates the website modernsolutionslab.com. This Privacy Policy explains how we collect, use, and safeguard your personal information when you opt in to receive Short Message Service (SMS) and Multimedia Messaging Service (MMS) communications from us via our communications provider, RingCentral.

1. Information We Collect

When you enroll in our SMS communications program, we collect the following personal data necessary to provide the service:

• Contact Information: Your first and last name, mobile phone number, and email address.

• Consent Records: The date, time, and specific method by which you provided express consent to receive text messages.

• Communication History: A log of the text messages sent to and received from your mobile device, including any opt-out requests.

2. How We Obtain Consent

We will only send you text messages if we have received your express, prior written consent. Consent may be obtained through the following methods:

• Submitting a publicly accessible contact form on modernsolutionslab.com that includes explicit SMS opt-in language.

• Texting an opt-in keyword (e.g., "START" or "JOIN") directly to our business phone number.

• Providing written consent via paper or electronic forms during a service consultation.

Please note: Opting into SMS messaging is never required as a condition of purchasing any goods or services from us.

3. How We Use Your Information

The information we collect is used strictly to provide you with requested services and maintain effective communication. Text messages you receive may include:

• Responses to your direct inquiries and support requests.

• Service updates, appointment reminders, and billing notifications.

• Important technical alerts regarding your IT infrastructure.

4. Information Sharing and Third-Party Disclosure

To comply with A2P 10DLC carrier compliance standards and RingCentral’s Acceptable Use Policy, we strictly protect your data:

• No Marketing Sharing: We will not sell, rent, share, or disclose your personal information or mobile numbers to any third parties or affiliates for marketing or promotional purposes.

• Opt-In Protection: Text messaging originator opt-in data and consent information will never be shared with any third parties under any circumstances.

• Service Providers: We may share your phone number with our telecommunications provider (RingCentral) solely for the technical routing and delivery of your text messages. They are contractually obligated to protect your data and cannot use it for their own purposes.

5. Opt-Out and Support Instructions

You maintain complete control over the text messages you receive from us.

• To Opt-Out: You can cancel the SMS service at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. Upon receiving your request, we will immediately send one final confirmation message stating you have been successfully unsubscribed. No further messages will be sent unless you explicitly re-enroll.

• To Get Help: If you experience any issues or require assistance with the messaging program, reply with the keyword HELP to our phone number.

6. Message Frequency and Rates

• Message Frequency: Message frequency varies depending on your active service requests, open support tickets, and direct interactions with our team.

• Rates: Standard message and data rates may apply for any messages sent to you from us and to us from you. If you have questions regarding your text or data plan, please contact your wireless provider.

7. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over cellular networks or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions or concerns regarding this SMS Privacy Policy, please contact us at:

• Company: Modern Technology Solutions LLC

• Website: modernsolutionslab.com

• Phone: 443-995-2242